Learn About Our Refund Policy

At dazzelo.shop, we understand that sometimes things don't work out as planned. That's why we have a comprehensive refund policy in place to ensure our customers are satisfied with their purchases. Read on to learn more about our refund process and how it works.

1. Eligibility: In order to be eligible for a refund, the product must be returned within 30 days of purchase. It must be in its original condition, unused, and in the original packaging. Please note that certain items, such as personalized or customized products, may not be eligible for a refund.

2. Refund Process: To initiate a refund, please contact our customer support team with your order details and reason for return. Our team will guide you through the process and provide you with a return authorization number. Please make sure to include this number on the package when returning the product.

3. Return Shipping: The customer is responsible for the cost of return shipping unless the product is defective or the return is a result of our error. We recommend using a trackable shipping method to ensure the safe return of the product. Once we receive the returned item, our team will inspect it and process the refund accordingly.

4. Refund Options: Depending on the payment method used for the purchase, refunds will be issued in the original form of payment or as store credit. Please allow up to 5 business days for the refund to be processed and reflected in your account.

5. Exchanges: If you would like to exchange your product for a different item, please contact our customer support team. We will assist you in finding a suitable replacement and guide you through the exchange process.

6. Exceptions: Please note that certain items, such as clearance or sale items, may not be eligible for a refund. Additionally, any product that has been damaged or altered by the customer may not be eligible for a refund.

7. Customer Satisfaction: At dazzelo.shop, customer satisfaction is our top priority. If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team. We are here to assist you and ensure your shopping experience with us is a positive one.

Thank you for choosing dazzelo.shop. We appreciate your business and look forward to serving you again in the future.